Policies
Authenticity Guarantee
We are committed to selling only authentic designer labels. We authenticate every item before it is added to our online boutique. Every top label has its own identifying mark. When it comes to quality and workmanship, even the very best copies can’t replicate the real thing. If we ever have even the slightest doubt about the authenticity of an item, we ask the consignor to provide an original receipt. We then go the extra step of verifying the information with the store. If the consignor can’t provide an original receipt the merchandise is returned. If a counterfeit bag is sent to us for consignment it is either sent back to the sender at his/her expense plus a $25 fee or disposed of with the permission of the consignor.
And although you won’t need it, we offer an absolute, 100% refund policy for authenticity.
Payment
All payments are processed via PayPal.
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Sales Tax
Sales tax of 7% will be charged to all items shipped within the state of New Jersey. There is no sales tax for items shipped outside of the state of New Jersey.
Privacy Policy
Solana’s Consignment will not sell or release any information gathered by the site. All credit card transactions are processed through PayPal which does not give us access to credit card information. We do not keep credit card information.
Returns
We are consignment/resale. We’re offering top authentic designer labels at rock bottom prices. We therefore do not accept returns. If you are unsure about an item please call or email us for more information before you make your purchase.
Shipping (Free Shipping)
We offer free shipping within the United States with the exception of Hawaii and Alaska (please contact us for shipping rates to those states). Unfortunately, we do NOT ship internationally. Orders are shipped within three business days after receiving payment. Exceptions are holidays and weekends. All items will be fully insured when shipped. Purchases will only be shipped to the buyer’s confirmed/verified credit card billing address. We ship USPS Priority Mail.
Sold out items
We update sold items manually and periodically throughout the day. If you purchase an item that is already sold out, we will notify you via email and refund your payment promptly. Please know that Solana’s Consignment can get several orders for the same item, especially a new “hot” item that has just been added to the site. Unfortunately, because we are consignment, we only usually have one of each item. If you order an item that has already been sold, your payment will be promptly refunded. If you order multiple items and some of the items are not available, you of course will be promptly refunded for the items that are unavailable.